Quick Answer: What Do I Do If My Xfinity WiFi Is Not Working?

How do I get my Xfinity WiFi to work?

Connect to Xfinity WiFiMake sure WiFi is turned on.

Tap on the Wi-Fi option in the Settings menu Make sure WiFi is set to ON.

Once WiFi is turned on,wait a moment as your Windows phone detects the WiFi networks in range.Find xfinitywifi from the list of available networks and tap it.More items….

What to do if WiFi is not connecting?

One device can’t connect to the Wi-Fi If that doesn’t work, do the same with your router by unplugging it and then plugging it back in 30 seconds later. If that doesn’t help, or if the problem re-occurs, consider deleting your current network from the list of saved networks on your device, then re-connect again.

What to do if Internet is not working?

General troubleshooting tips for Android devicesOpen your Settings app “Wireless & networks” or “Connections”. Depending on your device, these options may be different.Turn Wi-Fi off and mobile data on, and check to see if there’s a difference.If not, turn mobile data off and Wi-Fi on and see if that works.

How do I connect to Xfinity WiFi for free?

Xfinity WiFi hotspots LOCATED IN BUSINESSES AND OUTDOOR LOCATIONS are available to anyone who needs them for free during the COVID-19 national emergency, including non-Xfinity Internet subscribers: Go online to wifi.xfinity.com. Use ‘Find a Hotspot’ and enter your city or zip code. Go to location of hotspot.

How can I test my modem?

To verify that your modem is functioning properly, use the following procedure to test for problems.Run the handshake test.Run the handshake test again.If the handshake test is successful, run the offhook test.Perform the offhook test again.If either the handshake or the offhook test fails again, reset the modem.More items…

Why is my Xfinity WiFi not working?

If you’re connected properly, rebooting your modem will often restore Internet connectivity – the easiest way to do this is by simply unplugging your cable modem for two minutes. … You can also restart your modem remotely using the Xfinity My Account app. Sign in and tap Internet and then Restart this device.

How do I reset my Xfinity WiFi?

You may need your Xfinity username and password to log in.Open the My Account app and tap the Internet icon. For Android devices, tap the menu icon in the upper-left corner of the screen, then tap Internet.Tap the Wireless Gateway.Select “Restart this Device.”Tap “Restart Device” to confirm.

Is Xfinity hotspot free for customers?

Enjoy WiFi access on the go with millions of free Xfinity WiFi hotspots nationwide while shopping, dining, traveling, and more. … Easy, instant hotspot access is included at no extra charge for Xfinity Internet customers.

Why does Xfinity WiFi keep disconnecting?

When your Comcast Xfinity Internet disconnects, it doesn’t automatically mean that it’s your ISP’s fault. It is certainly an issue on their side if the status center page indicates that there are service outages in your area. This happens most often when: … you connect to a bad Xfinity Wi-Fi hotspot.

Why WiFi is not working on my phone?

If your Android phone won’t connect to Wi-Fi, you should first make sure that your phone isn’t on Airplane Mode, and that Wi-Fi is enabled on your phone. If your Android phone claims it’s connected to Wi-Fi but nothing will load, you can try forgetting the Wi-Fi network and then connecting to it again.

How can I have WiFi but no internet?

Restart your router – it’s actually been recommended by the FBI recently. Reinitializing the connection to your ISP might help you get Internet access when connected to WiFi. Update your router firmware. Check the WAN Internet cable that plugs into the router – that might be damaged or… not plugged in.

How do you troubleshoot a modem?

Try a basic modem rebootUnplug the power cord from the back of the modem. Check to make sure all the lights on the modem are OFF.Wait one full minute. Plug the power cord back into the modem.Wait for the internet light or main status light to turn green.Now try connecting to the internet again.